Shipping policy
Effective Date: July 28, 2026
Thank you for shopping with Navorra. We are committed to providing a reliable, convenient, and transparent shipping experience for every customer.
This Shipping Policy explains our order processing times, shipping methods, and delivery information.
1. Order Processing Time
All orders are processed after payment confirmation.
Processing Time:
1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Time
Estimated delivery times:
Standard Shipping:
5–10 business days
Expedited Shipping:
2–5 business days
Delivery times are estimates only and may vary depending on:
- Shipping destination
- Carrier delays
- Weather conditions
- Holidays
- Other circumstances beyond our control
3. Shipping Confirmation & Tracking
After your order has been shipped, a confirmation email containing your tracking number will be sent to the email address provided during checkout.
Please allow 24–72 hours for tracking information to update after shipment.
If you do not receive your tracking information, please contact our customer support team.
4. Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify:
- Full name
- Shipping address
- Apartment or unit number
- City
- State
- ZIP code
- Contact information
Navorra is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.
5. Lost, Delayed, or Damaged Packages
Once an order has been shipped, it is handled by the shipping carrier.
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide:
- Order number
- Photos or videos of the package and product
- A description of the issue
Our team will review the information and assist you with the next steps.
6. Customs, Duties & Taxes
For international orders, additional customs fees, duties, or taxes may apply depending on the destination country.
Any customs charges, import fees, or taxes are the responsibility of the customer unless otherwise stated.
7. Contact Information
If you have any questions regarding shipping, please contact us:
Navorra Customer Support
Email: chunningchang2@gmail.com
Phone: +1 830-256-8803
Business Address:
224 Dunn Dr
Albertville, AL 35950-9628
United States
We aim to respond to all customer inquiries within 24–48 business hours.