Refund policy

Effective Date: July 28, 2026

At Navorra, customer satisfaction is our top priority. We want you to enjoy every purchase from our store. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the terms below.

1. Return Period

You may request a return within:

30 days after receiving your order

To be eligible for a return, the product must be unused, in its original condition, and include all original packaging and accessories.

2. Return Requirements

Before returning any item, please contact our customer support team for approval.

Returned items must meet the following conditions:

The item must be unused and in original condition
The item must include original packaging
All accessories, manuals, and included items must be returned
Proof of purchase is required

Returns sent without prior approval may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The product arrived damaged
The wrong item was received
The product has a confirmed quality issue

We recommend using a trackable shipping service when returning items. Navorra is not responsible for returned packages lost during transit.

4. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return requirements.

After approval, your refund will be processed to the original payment method.

Please allow:

5–10 business days

for the refund to appear in your account, depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within:

7 days after delivery

Please provide:

Order number
Photos or videos showing the issue
Description of the problem

Our team will review your request and provide an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Products damaged due to improper use
Items without original packaging
Items returned after the return period
Used products that cannot be resold

7. Order Cancellation

Orders may only be canceled before they are shipped.

Once an order has been shipped, cancellation requests cannot be guaranteed. If the package has already been dispatched, please follow our return process after receiving the item.